IT Applications Analyst

Description

Job Summary:

Supports the Director, IT Programme Management & Development to develop and facilitate the effective use of the Bank’s IT services to ensure business needs are optimised. Proactively works to improve, configure and support the IT applications, including the delivery of services, which fit our target architecture, as well as identifying, resolving and future mitigation of any related issues.

Key work outputs and accountabilities:

• Support all IT Application Services within agreed SLA’s.
• Manage interactions with the service owners to enhance the service provision, through the delivery of enhancements, bug fixes and upgrades, which is in line with bank policy.
• Provide functional analysis, documentation and configuration of the Temenos T24 Core Banking Platform and all other Bank applications.
• Work with bank management team and the IT management team to introduce, where merited new applications system and or services for deployment into our architecture.
• In the event of service interruptions and IT incidents, work with the Director, IT Programme Management & Development, the applications support staff and vendors to remediate and resolve all issues, promptly and safely.
• Communicate and document any Application based IT incidents, in line with bank policy.
• Excellent written and verbal communication skills, including the ability to relate effectively to users at all levels

Required qualifications and experience:

• Experience and knowledge of core banking applications including T24
• Experience of configuring within T24
• Experience and knowledge of Banking IT, specifically around Payments, SWIFT & Sanctions Monitoring
• Experience of IT infrastructure required to support our banking applications, such as IBM MQ
• Experience of software development lifecycle
• Hands-on technical knowledge in the Microsoft development toolset
• Understanding & working with IBM WebSphere useful

• Excellent analysis and problem-solving skills, able to demonstrate true technical understanding