Privacy Statement


British Arab Commercial Bank plc ("BACB") respects your privacy and we are committed to keeping your personal information and other data confidential and secure.

This privacy policy (the "Policy") explains the approach taken by BACB toward the personal information and data that we collect about you ("Your Information") when you visit this website (the "Site") or when you send us communications via computer, mobile or similar electronic devices (the "Device"). This Policy does not apply when you leave the Site or link to third party websites which we do not operate or control.

By using the Site and/or providing Your Information, you consent to: (a) our use of cookies (see our Cookies Statement below); and (b) the terms of this Policy. If you do not consent then please do not proceed further and do not provide Your Information.

We may change the content or services found on the Site at any time without notice, and consequently our Policy may change at any time in the future. You agree to revisit this page regularly and your continued access to or use of the Site will mean that you agree to any such changes.

BACB works with third parties to research certain usage and activities on the Site on our behalf. No personal information about you is shared, however in the course of conducting this research these third parties may place a unique "cookie" on your browser.

Cookies are pieces of information that a website transfers to your hard drive to store and sometimes track information about you. Cookies are specific to the server that created them and cannot be accessed by other servers, which means that they cannot be used to track your movements around the web. They contain no name or address information or any information that will enable anyone to contact you via telephone, e-mail or any other means.

Your Information

Even though you are not required to provide us with Your Information when you use the Site we may receive Your Information from you via email, online enquiry forms or other methods, however we will treat Your Information as confidential and we will use good practices to keep it secure and will otherwise comply with the relevant data protection legislation.

How we use Your Information

If you provide Your Information on the Site in relation to any products or services offered by BACB or send us an email, we will use Your Information for the purposes of providing and operating the relevant product or service you request, responding to your email or for other related purposes that may include:

(a) updating and enhancing our records about you and understanding your financial needs; (b) crime or fraud detection, prevention and prosecution; (c) complying with laws or regulations; (d) planning, conducting and monitoring BACB's business including research and statistical analysis with the aim of improving the Site, products and/or services; and (e) handling queries and complaints.

Please ensure that you read the terms and conditions applicable to these products and services.

Disclosing Your Information

When using Your Information we may need to disclose it to another BACB office or to our agents, advisors and third party service providers (the "Other Parties"). When this happens we will require the Other Parties to handle Your Information using the same level of care that we apply. We will also require them to only use Your Information according to our instructions and directions.

If the Other Parties are overseas Your Information may be sent to another country including countries with weaker privacy and data protection laws than in your country of residence. We will not otherwise disclose Your Information to third parties unless we have your permission or we are under a legal or similar obligation.


Cookies can be categorised in accordance with the categories found in the ICC UK Cookie guide and can take the form of: (a) essential cookies – these cookies are essential in order to enable you to move around a website and use its features and enable services you have specifically asked for. Consent is not generally required for these cookies; (b) performance cookies – these collect information about how visitors use a website, for example, by recording which pages users go to most often (usually on an anonymous basis); (c) functionality cookies – these cookies allow a website to remember the choices a user makes, such as a user name or language preference; and (d) advertising cookies – these collect information about a user's browsing habits and are usually placed by advertising networks with the website operator's permission.

Cookies can also be categorised in accordance with how long they are saved on your Device. "Session cookies" are short-term cookies that are only saved on the computer's memory for the duration of a user's visit to the website, whereas "persistent cookies" remain saved in the computer's memory for a set period of time, even after the browser session has ended.

You can block or erase cookies from your computer if you want to (your browser's help screen or manual should tell you how to do this), but certain parts of the Site are reliant on the use of cookies to operate correctly and may not work correctly if you set your browser not to accept cookies.

Unless you have adjusted your browser setting so that it will refuse cookies, our system will set cookies when you navigate around the Site. By using our Site you consent to our use of cookies.


The Internet is not a secure form of communication and sending and receiving information over the Internet carries with it risks including the risk of access and interference by unauthorised third parties. It is your responsibility to maintain the secrecy of any user ID and login password you hold.

We do not accept responsibility or liability for the confidentiality, security or integrity of Your Information in connection with its transmission over the Internet.

In order to maintain the security of our systems, protect our staff, record transaction and, in certain circumstances, to prevent and detect crime or unauthorised activities, we reserve the right to monitor all Internet communications including web and email traffic into and out of our domains.

If you have any questions about this Policy please refer to the Contact Us menu, a link for which can be found on each page of the Site.

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